Casino Chan Terms & Conditions

These Terms & Conditions apply to your use of the Casino Chan website, account services, games and other features made available through the platform. They should be read together with any game rules, promotional terms, privacy information and responsible gambling guidance published on the website. If a specific rule conflicts with these terms, the specific rule may apply to the relevant game, offer or service.

You must be legally permitted to use online gambling services in your location. You must also meet the minimum legal age that applies to online gambling where you are located. Casino Chan may ask you to confirm your age, identity, location or other eligibility information before allowing access to certain features. Access may be refused, limited or suspended if the required information is not provided or cannot be reasonably verified.

You are responsible for checking that online gambling is lawful for you before using the website. You must not access or use the services from a place where online gambling is prohibited or restricted. Any attempt to bypass location controls, identity checks or other security measures is not permitted.

• You must provide information that is accurate, current and complete.
• You must use the website only for your own personal and lawful purposes.
• You must not allow another person to use your account or use another person’s account.
• You must not create or operate multiple accounts unless expressly permitted by Casino Chan.
• You must comply with all applicable laws, regulations and instructions shown on the website.

Casino Chan may refuse an application, restrict access or close an account where it considers that a user has breached these terms, provided inaccurate information, created a security risk or otherwise used the services improperly. Any action taken will be handled in accordance with applicable requirements and the circumstances of the account.

You may only deposit funds using a payment method that is authorised for your use. You confirm that you have the right to use the selected payment method and that the funds are lawful and available to you. Payment options, processing arrangements and any applicable conditions may change from time to time. A payment may be delayed, declined or reviewed for security, verification or compliance reasons.

You should only deposit money that you can afford to lose. Gambling transactions are not a way to earn guaranteed income or recover financial losses. Before playing, check the available account controls and set limits where those features are offered. You should keep your account information and transaction records secure and report any transaction that you do not recognise.

Withdrawal requests may be subject to account verification, payment checks, anti-fraud controls and any conditions shown when the request is made. Funds may generally be returned only through an appropriate method connected with the account holder, subject to applicable requirements. Casino Chan may ask for further information before processing a withdrawal. You must not use the services to transfer funds to or from another person.

Games and results

Each game may have its own rules, instructions, minimum or maximum stake information and other conditions. You should review those details before placing a bet. A game is played when your wager is accepted by the platform. Game records, transaction records and system data may be used to determine the outcome of a transaction, subject to applicable law and any required review.

If a technical fault, system error, communication problem or other malfunction affects a game or transaction, Casino Chan may suspend the affected feature and investigate. Affected transactions may be corrected, cancelled or otherwise handled in accordance with the relevant game rules and applicable requirements. You must not knowingly take advantage of an error or exploit.

Promotions and bonuses

Promotions, bonuses, rewards and similar offers are subject to the terms displayed with the relevant offer. Those terms may include eligibility requirements, entry conditions, play-through requirements, expiry rules, contribution rules, restricted games or other limitations. You should read the full promotional terms before accepting or using an offer.

Unless the relevant promotion says otherwise, offers are intended for one person, one account and one household. Casino Chan may withdraw or amend an offer where there has been an error, misuse, suspected fraud, a breach of promotional terms or a change required by law. Promotional benefits may be removed if the relevant conditions are not met.

Casino Chan may update these Terms & Conditions from time to time to reflect changes to the services, technology, security practices, legal requirements or business arrangements. The updated version will be made available on the website. Where appropriate, you may be notified of material changes. Your continued use of the services after an updated version takes effect indicates acceptance of the revised terms.

The website and services may be unavailable or interrupted because of maintenance, technical problems, telecommunications issues, third-party services, security incidents or circumstances outside reasonable control. Casino Chan will take reasonable steps to maintain the platform, but uninterrupted or error-free access cannot be guaranteed.

To the extent permitted by law, Casino Chan is not responsible for loss caused by your failure to protect account credentials, your use of an unauthorised payment method, your breach of these terms, unlawful access, equipment problems or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

If you have a question, concern or complaint about an account, transaction, game or service, use the customer support or complaints process made available on the website. Provide enough information for the matter to be identified, while avoiding the transmission of unnecessary sensitive information. Casino Chan may review relevant records and request further details before responding.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A delay or failure to exercise a right does not amount to a waiver of that right.

These terms are intended to operate with the laws and mandatory consumer protections that apply to your use of the services. Any dispute should first be raised through the available complaints process. Nothing in these terms prevents you from exercising rights or seeking remedies that are available to you under applicable Australian law.