Privacy Policy

This policy is intended to give players in Australia clear, general information about privacy practices connected with the Casino Chan website and related services. The information handled about you can depend on how you use the website, which features you access and whether you create or maintain a player account. Some services require information to be provided so that the account can be operated securely and in accordance with applicable legal and gambling requirements.

This policy should be read together with the website terms, account notices and any information shown at the time data is collected. A separate notice may explain why particular information is requested, such as during registration, a payment, an identity check, a promotion or a support conversation. If you do not provide information that is reasonably necessary for a particular purpose, some account, payment or gaming services may not be available.

The website may update this policy from time to time to reflect changes to its services, technology, security practices or legal requirements. The current version will be made available on the website. Players should review this page occasionally so they remain aware of how information may be handled. Where an update is significant, further notice may be provided through the website or other suitable communication.

Personal information means information that identifies you or could reasonably be used to identify you. Information that has been combined or changed so that it can no longer reasonably identify you may be treated differently, where permitted. The website aims to collect information that is relevant to its purposes and to avoid requesting information that is not reasonably needed.

Personal information is generally used to provide, administer, secure and improve the website and its services. The purpose for using information should be connected with the operation of the account, the provision of gambling services, the protection of players or the fulfilment of applicable obligations.

• To create, verify, secure and administer a player account.
• To confirm identity, age and eligibility to use relevant services.
• To carry out verification, anti-fraud, security and risk checks.
• To process deposits, withdrawals and other account transactions.
• To monitor the website for misuse, suspicious activity, unauthorised access and security threats.
• To provide customer support and investigate complaints, disputes or technical problems.
• To maintain accurate financial, account, security and operational records.
• To meet legal, responsible gambling, accounting, record-keeping and other applicable obligations.
• To maintain, test and improve website performance, functionality and security.
• To send service communications about accounts, transactions, security, policy changes or important operations.
• To send marketing communications where permitted and where any required consent has been provided.

Information may be shared where reasonably necessary for these purposes. This can include sharing relevant information with payment providers, identity and verification services, technology suppliers, customer support tools, security providers, professional advisers and other suppliers that help operate or protect the website. These parties should receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by applicable law, in response to a lawful request, to protect the rights and safety of players or other people, to investigate fraud or unlawful activity, or as part of a business change. Information may be shared with a supplier or service provider located outside Australia where this is reasonably required to operate the website or provide a relevant service.

Where information is handled by another provider or in another location, reasonable steps should be taken to support appropriate security and privacy protections, subject to applicable requirements. Information should not be used for unrelated purposes without an appropriate basis, notice or permission where one is required.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed and withdrawing consent to marketing communications.

• Access: ask for a copy of, or explanation about, personal information held about you.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for information to be deleted where it is no longer required and no exception applies.
• Marketing choices: withdraw consent to marketing or ask for marketing communications to stop.
• Questions or concerns: ask how information is collected, used, shared or retained.

To exercise your data rights or ask a privacy question, contact support@chancasino.wtf. This contact can be used to request access, correction or deletion of your data, or to withdraw consent to marketing. Please explain your request clearly and provide enough information for the relevant account or records to be identified.

For security, additional information may be requested to verify your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person and protects your account. You may be asked to provide information already connected with your account, but you should not send unnecessary payment passwords or other sensitive security credentials.

A request may be refused, limited or delayed where this is allowed or required. Examples include situations where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes, or where responding would adversely affect the rights of another person. If deletion is not possible, the reason may be explained where appropriate.

Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop essential service, security, account, transaction or policy communications. You may still receive messages that are necessary to operate or protect your account.

Casino Chan aims to review privacy requests within a reasonable period and in accordance with applicable requirements. If you believe your information has been handled incorrectly, contact support@chancasino.wtf first so the concern can be reviewed and addressed where possible.